Beware fogging the mirror

Willis Lam, CC BY-SA 2.0 <>, via Wikimedia Commons

A short and true story for today:

I just heard from a firefighter friend that his station used to buy a lot of pizza from a nearby pizzeria. They have since stopped.

One of the problems was that the understaffed restaurant couldn’t get their pizzas ready in time. For firefighters, that’s kind of important.

But the straw that broke the camel’s back: An off-duty firefighter ordered one of their specialty pizzas “with everything.”

When he arrived to pick up the pizza, it cost almost $100.

And the box was very heavy.

The poor young thing who had taken his order assumed “everything” meant literally that. They had put every topping they offered on the pie: broccoli, pineapple, Feta, Gorgonzola, sun-dried tomatoes, diced tomatoes, pepperoni, bacon, ham, sausage, spicy sausage, beef, meatballs, chicken, salami, mushrooms, onions, green peppers, jalapeño peppers, banana peppers, black olives, green olives, spinach, and fresh basil.

I know labor shortages stink. But beware the new hire who barely passes the fog-a-mirror test and now has unfettered access to your customers’ experiences.