The Greek’s intentional culture: no financial and moral negligence

Costly culture failures That’s not meant to be an over-the-top headline. But I hope it sobers your thinking on your “intentional culture.” I shared this article with clients in 2018. It reviews several of the scandals that took down business leaders and organizations at the time. (Those scandals have since been replaced with yet more scandals and takedowns.) A money …

Trust: Old Lessons for a New World

Are you trying to set sales appointments with online leads? Talk to vendors or partners over the phone? Videoconference with employees? This article is packed with practical insights for any of us who are trying to build trust remotely. The author–a trust specialist–makes a point that we’ve been doing this already in a number of ways.

Pay plans and happiness

In 2018, Fast Company had an article about how much money you need to be happy. (There does seem to be a dollar amount, but after that, it doesn’t really make you feel that fulfilled—it takes other stuff in your work to do that.) The article was featured on LinkedIn. It was fascinating see how people reacted to the article’s research. A number …

Horn Sections Make Rock Better: No One Knows My Plan

Like the Bunnymen and their Echo, They Might Be Giants originally performed and recorded with a drum machine. That includes all the way to their breakthrough album, Flood. Flood turned 30 last year, which is weird since I’m pretty sure it was just yesterday. The Giants have been churning out genius for decades now. I’ve always imagined John Henry, the …

A sector that thrived in 2020

If there was one word I became sick of in 2020, it was “unprecedented.” It was a good way to hedge bets: Things can be unprecedentedly good or unprecedentedly bad. So I appreciated this article from automotive vendor Roadster sidestepping “unprecedented,” “good” and “bad,” going straight for the obvious: “crazy.” But dust is starting to settle in Crazy Town. The …

Engineered customer experience: Walk matching talk

Engineered customer experience I work with Soft Shoe, a phenomenal store in Richmond, Ky. that takes customer experience seriously. (That’s why its Facebook page has almost 34,000 likes!) We ended up partnering after the owner and I were geeking out about the following engineered customer experience I had: In 2015, a client recommended I visit Unger’s Shoe Store in Ironton, …

Time for a corporate diagnostic

This Forbes post came from somebody in insurance. So it is marketing when he suggests that every business is like a car, needing a multipoint inspection (“MPI”) of its risks–a corporate diagnostic. But he’s right. Insurance is always more affordable than disaster. Car maintenance is always more affordable (and more convenient!) than repairs. And, in nightmare scenarios, life-saving. I once …