“A small matter,” said the Ghost, “to make these silly folks so full of gratitude.” “Small!” echoed Scrooge. The Spirit signed to him to listen to the two apprentices, who were pouring out their hearts in praise of Fezziwig: and when he had done so, said, “Why! Is it not! He has spent but a few pounds of your mortal …
Five Culture-Improving (But Unrelated) Articles
How proud are you of the long hours you work? The answer may determine the success of your organization’s culture. I’m guilty. I take pride in completing lots of tasks and working longer than the next guy. When I’m feeling this way, it’s usually because I’m trying to justify my value: “Look at all I accomplished. And at least I’m working …
Customer experience: What is your “Bullseye?”
Most of my clients focus on their customer experience. So my radar is always up. Case in point: Recently my wife and kids joined me on the road. We visited Unger’s Shoe Store in Ironton, Ohio to buy shoes for our two oldest. Why? Because of the exceptional customer service I received on my last visit. (Click here for a …
Retail management: Educate the Idiots
Retail management is tougher than customers think. Having said that: “You’ve got to educate the idiots.” That’s what a business owner told me when I asked about his independent vintage clothing shop. His struggle in retail management: keeping customers out of malls and big-box retailers, patronizing his shop instead. If they bought from him, they could shop local! Have an …