King David was a redneck.

Swept under the rug Rednecks have a communication problem. It may be one you share as a leader. Following is how to address that communication problem. But first, a tragic cautionary tale from a famous redneck: King David. King David’s son, Amnon, raped his half-sister, Tamar. Amnon pretended to be sick and asked their father to send Tamar to tend …

What is success?

What could bring your greatest happiness? Conan the barbarian (or Genghis Khan, depending on who you ask) said it is “to crush your enemies, to see them fall at your feet — to take their horses and goods and hear the lamentation of their women.” An old catechism summarizes some Bible verses, including Psalm 37:4, by saying man’s purpose it …

Want business success? Do the opposite of this cult.

I had several friends in the same city a few years ago. They were each approached–some at work, some while shopping–by members of a certain church. The conversations always went the same: “Hey, how are you doing today?” My friend would answer, and the answer literally wouldn’t matter, because regardless, the next thing said, in a tone meant to convey …

Dealership demands customer return car

You may have seen this on the news: A dealership sold a car that was supposed to be a factory-authorized sales model. The sales manager demanded the customer return it by Christmas Eve. There are some obvious process and communication “opportunities” for this organization. … But beyond that, how would you ensure that your employees slowed down to see how …

Too many choices

Have you wasted an evening trying to choose which of the 2.3 million options you will watch on your streaming video service? Have you seen your customers go through the same paralysis? This article explains why it is happening. How could you lower customer “distress and confusion?”

Chick-fil-A manager fixes vaccination traffic jam

The PR team at Chick-fil-A must just walk around giving each other high-fives. A South Carolina mayor asked a Chick-fil-A manager to help out at a Covid vaccination site where a software glitch had contributed to a 1-hour backup. The manager got it down to 15 minutes. If you think this is just about process improvement, you aren’t paying attention.

Does your team need a scoreboard or a book club?

Here are two radically different approaches to employee engagement: If your culture revolves around “clocking hours, tight schedules and achieving deadlines,” maybe you need to “gamify your workplace.”  Gamification turns work tasks into games where the employee gets real-time feedback (“scores”) that give them something to accomplish or improve against. If you play video games, think “achievement unlocked!” You’ve probably …

Stop delegating and start developing

As a manager, one of the few things you cannot delegate is developing your people. In fact, even when you do delegate, it must involve developing. Don’t take my word for it: Here’s the Harvard Business Review’s approach. Think of it as a bullseye (free download here). What training, coaching and feedback do you need to give in order to …