Beyond words on the wall: We get better when we align with our values

If talking about corporate values makes your eyes roll, this episode is for you. A culture of continuous improvement requires that you uncover your DNA: your values.  Defining them–and the stories behind them–lead to an organization that can live them out. The hosts share several exercises you can use to uncover those values.  Hat tip to “Co-Active Coaching,” “Start with …

Buc-ee's sign

Resting is rusting! Be like Buc-ee’s and be better at being better.

Are you improving your organization? Not good enough! You have to, as Seth Godin says, “be better at being better.” Continuous improvement, kaizen, is the name of the game. We talk about the signs that you’re settling for less than that–and habits to improve your continuous improvement culture.  Interested in coaching or training on these topics for you or your …

Can organizations care?

Skyline Chili is legendary (at least to Mark’s family). A home-run performance by a Skyline employee begged the question: Can a company actually care?  Mike and Mark share the simple secret to employee (and customer!) engagement.  Questions? Comments? Ideas for future episodes … or interview subjects? Email Mike and Mark. 

Innovation occurs on the edges

Lego saw it … Toyota seems to always see it … GM didn’t see it … and the bigger or older your organization is, you might not see it either.  Innovation occurs on the edges. There are things you have to do to  leverage it. (Check out this excellent Harvard Business Review article for some related thoughts and a printable …