The cross country meet ended in tears–and a reminder that people have incredibly different preferences for how to interact with the world and think. For the first time on the podcast, we discuss the timeless DISC model for behavioral styles. Are you coaching, recognizing and training in a way that meets your team members’ preferences? The Hip Socket site has …
How to talk to different customer DISC styles
Hip Socket readers, we need your help. A client has asked for a document listing “word tracks” for the best way to speak with customers of each DISC style. We’d like to turn that request into a handout and possibly a podcast episode for our DISC resources page. Please comment on this post answering the question: What words or phrases …
How you can get DISC wrong
This is the latest in a series about the DISC behavioral model. If you’re interested in taking Wylie’s DiSC assessment, I’d be happy to help. There are also lots of resources to explore on Hip Socket’s dedicated DISC page. Are you a “personality test skeptic?” Do you think all these letters and reports to describe people are a bunch of …
Vinyl vindication
I’ve been talking about vinyl records as a cultural indicator for a long time now. The fact that they sell despite digital music’s obvious advantages tells us a lot about the fact that all is not lost: Young people want to slow down. Young people want something well-made. Young people want a return to authenticity. I am now officially vindicated …
Being interviewed by a nomad
I met Keith Smith when we was turning wrenches at a wonderful Ford dealership I had the pleasure of serving as coach. During the course of my work, Keith decided to become a nomad. I know a “digital nomad.” She is a trained actress who speaks multiple languages. She is an attractive European with an extensive knowledge of luxury and …
Using DISC with customers
Selling to stars I recently learned that a client of mine sold a car to an absolute icon of alternative music. My lips, of course, are sealed on who that is. But I can tell you this: That individual may have participated in a lot of recreational chemicals over the years. And the sober-but-energetic sales consultant who “upped” the star? …
A “personality test” helps your team–even if you don’t believe in them
If you’ve ever taken one of those “personality tests” and thought, “I think any of these options describes me!” this post is for you. Here’s the Reader’s Digest version: You are at least partly right. But going through the exercise can be crucial for trust, teamwork and engagement in your workplace. 4 types First, a quick review of the DISC …
The two questions that help you work with ANYBODY
“I can’t work with this person!” Have you ever found yourself saying this? What if there were two questions you could ask that would allow you to work with literally anybody? The basics In previous posts about the DISC model of behavior styles, I promised that there were two questions that can help you interact and work with others. A …
Leeches, Shakespeare and your personality
Have you ever left an encounter with a customer (or coworker, or family member) really different from you and felt completely drained? Perhaps they seemed really boring. Or too animated. You might have found their amount of details exhausting. Or their lack of them annoying. Maybe it felt like there was a wall between the two of you. Or that …
The ancient secret to better customer interactions
This is the first in a series of posts about the DISC behavioral model. It’s a crucial part of how Hip Socket helps clients. We hope this gives current clients more insight and future clients a peek behind the curtain. Cranky customers now crankier? Did the pandemic permanently change your customers? Science says “yes.” A recent psychology study used quantitative …