Podcast 78: You can‘t order excellence: Lessons from the new book “Coaching Amplified!”

We’ve discussed Mike’s Respect-based Performance Coaching method in previous episodes. Here’s another insight from Mike’s new book–one that can change your life: You can’t order excellence. More insights from the book can be found in these previous episodes: How do you coach? Three things you need for your coaching to succeed: Trustworthiness  Care Commitment  We would love your questions and …

Customer fits: What is the employee responsible for?

I, like you, have witnessed bad customer behavior during the pandemic. Just this week, I heard a 10-minute phone call where a customer threatened to bring a gun to my client’s establishment and perhaps some gang members. I, like you, have found myself saying, “I’m just going to control what I can control.” We can’t control rogue customers throwing fits. …

“Why should I care?”

If Simon Sinek’s Golden Circle is a bit too abstract for you, this might help. It’s from Carmine Gallo, author of “The Storyteller’s Secret,” in Inc. magazine: “Steve Jobs Was the World’s Greatest Salesman Because He Answered The 1 Question on Everyone’s Mind.” We are all selling something. How might Gallo’s question help you with your customers? Your coworkers? Your …