Podcast 48: How do you recognize people–and why?

Subscribe and listen on Spotify or Apple … or watch below. We’re taught to say “thank you” from childhood. Why is it so powerful for adults … and why is it so hard? Mike and Mark share stories about its power and how to apply it. Resource: “The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People” …

retail management

Retail management: Educate the Idiots

Retail management is tougher than customers think. Having said that: “You’ve got to educate the idiots.” That’s what a business owner told me when I asked about his independent vintage clothing shop. His struggle in retail management: keeping customers out of malls and big-box retailers, patronizing his shop instead. If they bought from him, they could shop local! Have an …