A general manager made an observation, and maybe you’ve seen it too. Some employees are rude–or the opposite, fawning. Is it possible that it’s just a lack of self-worth? Tune in to learn the symptoms that point to an employee self-worth issue–and what a manager can do about it. Interested in coaching or training on these topics for you or …
4 words, 3 letters: the art of recognition
How can something so basic be so instrumental to employee engagement and retention? Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email Mike and Mark. Spotify Apple Amazon
A man who studied great men: 4 qualities of leadership
Hilaire Belloc was a dynamic leader–a historian who became part of history himself. He studied the Duke of Marlborough, a commander who lost ZERO battles. And it convinced him that there are four qualities of a leader. How do you measure up? Interested in coaching or training on these topics for you or your team? We’d love to hear from …
Mark’s safety razor: our authentic episode about authenticity
Safety razors, old coffee-making methods, vinyl records and the Squirrel Nut Zippers have something to say about what kinds of customers and employees you are seeing. Special thanks to 4th Level Roasters … D&V Barbers … and Mark’s blog where these kinds of thoughts have been percolating for a while. (This wasn’t meant to be an episode. But an off-the-cuff discussion of …
The five words you need to envision your future
Have you struggled to make a change because you weren’t clear on what you actually wanted to accomplish? This easy exercise helps you gain meaningful clarity on what the future should look like. (Mark learned it from Master Certified Coach Bryan Brown of Coaching To Lead. Check him out!) Interested in coaching or training on these topics for you or …
“Declarative questions”–an oxymoron or a Jedi-level move for hiring, coaching & sales?
Instead of asking direct questions, you make confident, open-ended statements that invite response, insight or clarification. Isn’t that breaking the rules? No! And it has a particular set of advantages–tune in for more. Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email Mike and Mark. Spotify Apple Amazon
Dom Genova: How a creative survived a bureaucracy
Guest genius, Dom Genova, returns to explain how a creative entrepreneur survived a stifling culture to launch a successful car dealership that won awards for ethics. Dom’s success as a car dealer boiled down to ensuring his customers didn’t get taken advantage of by the car biz. Now he has a book to help others. Also check out Dom’s podcast …
Dom Genova: Don’t be taken for a ride!
Sometimes, it DOES take a genius. Meet our friend, Dom Genova. He is an expert at customer experience, marketing and entrepreneurship. Dom’s success as a car dealer boiled down to ensuring his customers didn’t get taken advantage of by the car biz. Now he has a book to help others. And it’s good! Interested in coaching or training on these …
Your organization is leaking workers in these two career paths
Fascinating research from Decision Dynamics reveals why some employees seem to lose motivation after a while–and why great employees become mediocre managers. Are you leaking solid talent? Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email Mike and Mark. Spotify Apple Amazon
The Inquiring Leader: Embracing the awkward (golden) silence
From their new book: Silence is golden–and awkward. But do it anyway! Mike and Mark explain why silence works, why it’s hard to practice … and how you can break through to using this key skill for the inquiring leader. This episode is from Mike and Mark’s new book, “The Inquiring Leader“–buy it here! Interested in coaching or training on …