Toyota explains how to never jump to a conclusion again

Toyota has been synonymous with quality for decades. Part of the secret is the company’s distinct way of operating, which has been a gift to companies and managers worldwide. 

Perhaps you know one of those gifts: kaizen. Do you know about genchi genbutsu? It has kept Toyota’s quality high … and it will prevent you from ever jumping to a conclusion again. 

Questions? Comments? Ideas for future episodes … or interview subjects? Email Mike and Mark