This Washington Post article from a few years back has always impressed me. Short version: Technology and STEM-oriented Google researched its employee performance. It turns out technology and STEM were not what their stars had in common. Instead, it was soft skills. The article goes on to talk about a second study that further confirmed the finding by looking at …
Want performance? Learn your stories.
Your organization’s performance improves as soon as you start paying attention to your stories. They are the building blocks of your culture. First things first: Let’s define culture as “how we do things around here.” If “how we do things” is “with excellence” or “showing ultimate care” or “always serving the customer” or [insert what makes you stand out here] …