Steve Stauning on cost-cutting during lean inventories

This is a post just for my car dealership friends: Automotive retail Internet legend Steve Stauning has advice for what to cut and what not to cut as we go through a period of lean inventories. That’s pretty operational for this blog, but one thing to highlight: Because we know the chip shortage will be resolved at some point and …

Chick-fil-A manager fixes vaccination traffic jam

The PR team at Chick-fil-A must just walk around giving each other high-fives. A South Carolina mayor asked a Chick-fil-A manager to help out at a Covid vaccination site where a software glitch had contributed to a 1-hour backup. The manager got it down to 15 minutes. If you think this is just about process improvement, you aren’t paying attention.

The Greek’s intentional culture: no financial and moral negligence

Costly culture failures That’s not meant to be an over-the-top headline. But I hope it sobers your thinking on your “intentional culture.” I shared this article with clients in 2018. It reviews several of the scandals that took down business leaders and organizations at the time. (Those scandals have since been replaced with yet more scandals and takedowns.) A money …

Time for a corporate diagnostic

This Forbes post came from somebody in insurance. So it is marketing when he suggests that every business is like a car, needing a multipoint inspection (“MPI”) of its risks–a corporate diagnostic. But he’s right. Insurance is always more affordable than disaster. Car maintenance is always more affordable (and more convenient!) than repairs. And, in nightmare scenarios, life-saving. I once …

A team that grows–on purpose

My ears perk up for anything that discusses wrestling and/or growing. (Hint: Articles about teams that wrestle always feature teams that grow.) For years organizations have sought to become “great places to work.” For some of us, the phrase conjures images of foosball tables at Google. It seems silly. But that’s not why people work at Google, is it? They …

Want performance? Learn your stories.

Your organization’s performance improves as soon as you start paying attention to your stories. They are the building blocks of your culture. First things first: Let’s define culture as “how we do things around here.” If “how we do things” is “with excellence” or “showing ultimate care” or “always serving the customer” or [insert what makes you stand out here] …