Another tool in your work to engage others: your stories. About 2,500 years ago, Plato said this would work. It’s still used today. Here’s why–and how to get started. Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email Mike and Mark.
Mercenary, Patriot … or Citizen?
A follow-up to our episode, “Your coworker, the flat-earther” moves on from your engagement to your employees’ engagement. Are they Patriots? Can you be OK with them just being Citizens? (AI is probably going to make this problem even harder!) Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email …
Your coworker, the flat-earther
Do your coworkers wear you out? One hilarious novel from 1910 has the answer–and it happens to agree with Gallup’s Q12 Employee Engagement Survey. Have you made friends with your weirdo coworkers? Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email Mike and Mark.
Are your people rude … or insecure?
A general manager made an observation, and maybe you’ve seen it too. Some employees are rude–or the opposite, fawning. Is it possible that it’s just a lack of self-worth? Tune in to learn the symptoms that point to an employee self-worth issue–and what a manager can do about it. Interested in coaching or training on these topics for you or …
Signs are a Band-Aid on poor design
Almost 7 minutes of straight fire! (We’re pretty sure the kids are still saying that.) Do you need signs to tell customers what to do? You may be putting a Band-Aid on poor design. Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email Mike and Mark.
Your business is an art, not a sport
Do you want an engaged team that innovates and collaborates its way to long-term success? Mark’s incredibly successful client has a concept for you: Think art, not sport. Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email Mike and Mark.
The litmus test for effective training
Mike’s litmus test of effective training and coaching. Can you use what we teach in a game situation? Learning has not taken place until behavior has changed. Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email Mike and Mark.
The litmus test for effective training
Mike’s litmus test of effective training and coaching. Can you use what we teach in a game situation? Learning has not taken place until behavior has changed. Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email Mike and Mark.
Customer experiences that earn loyalty and cost $20 or less
Every one of these true stories from our clients cost $20 or less. And all of them generated positive reviews, perfect surveys, repeat business and referrals. Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email Mike and Mark.
Brand drift: Mark’s parents predicted the downfall of Cracker Barrel
What does your brand promise? If you dilute how you live up to that promise or drift from it, your customers will know it long before there are any Cracker Barrel-style news items. Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email Mike and Mark.