Emotional Intelligence primer

This is a lovely summary of Daniel Goleman’s seminal work on Emotional Intelligence. It starts with what and who, then moves into why, EI matters. Great quotes from the book are listed at the bottom. I’m posting it here because it’s good stuff … and also because it ties in directly to our current podcast series on “The Lost Tools …

Is “How are you?” a bad question?

CNBC published an article with a bit of clickbait: “Stop asking ‘how are you?’ Harvard researchers say this is what successful people do when making small talk.” Despite all the ads on the page, the article has some good points on how to converse with small talk. Here’s an overarching principle worth memorizing: If you can figure out a place …

“Change is hard, I should know”

“I want to make a career change and know I need to work on my mindset if I’m going to be successful.” “Our staff have to become truly responsive to customers.” “My marriage is in trouble if I don’t adjust how I run my company.” You get the idea. These are paraphrases of things clients have said to me over …

“What’ll THAT get you?”

“What’ll that get you?” It’s a question I often ask. (Hat tip to one of my teachers, executive coach Gary Wood, for teaching it to me.) Once a client told me he wanted to be no. 1 in his market. “What’ll that get you?” I asked. “Well, then I’d win,” he said. I had to ask: What would winning get …