Selling used cars: serious roadblocks, clever solutions

Automotive News periodically creates great videos showing how a dealership solved a problem. Even if you’re not in automotive, this is a good one. Like many dealerships, Chuck Anderson Ford is small, with new-vehicle inventory low and used-vehicle costs skyrocketing. Also like many stores, the dealership wrestles with buying a used car and getting it reconditioned by its Service staff …

Podcast 73: Why are your people here? Lessons from St. Paul‘s Cathedral

Before Simon Sinek’s Golden Circle there was the Sir Christopher Wren story. Have you discovered and clarified your team’s purpose?   If not, you’re missing a big factor in employee engagement. To explore your purpose, use our free worksheet.    We would love your questions and comments for future episodes: Email Mike and Mark.    Listen here, subscribe on Spotify or …

Podcast 68: Dignity, Part 3: How-to and why it’s good for you

When dignity isn’t honored, people suffer! After episodes describing dignity and the temptations to violate it, Mike and Mark get down to describing HOW to honor it in practical terms–and why that’s such a big deal.  References: The Donna Hicks book that inspired this series can be found here. We also reference “the Chick-fil-A video” and “The Five Dysfunctions of a …

Podcast 67: Dignity, Part 2: What happens when you violate dignity?

Honoring dignity can transform your workplace–and you. But there are at least 10 ways to violate dignity … what happens when you do?  Donna Hicks’s work on dignity inspired this series. Learn more here. In this episode we also reference “the Chick-fil-A video” and “The Five Dysfunctions of a Team.”  Our final episode in the dignity series will cover how …

Podcast 66: Dignity, Part 1: What is it? Why is it so crucial?

We launch our series on dignity with this double-length episode. Honoring dignity can transform your workplace–and you. Donna Hicks’s work on dignity inspired this series. Learn more here. And stay tuned for our future episodes about what happens when we violate dignity–and how to overcome it.  We would love your questions and comments for future episodes: Email Mike and Mark.  …

Chick-fil-A on recruitment

Here’s a flyer found in my bag of Chick-fil-A. How does this compare to your recruitment efforts? Out: income potential (unless you count a graphic of bills) In: growth (career, personal, educational) Also in: lifestyle (Sundays, insurance, work environment) Lifestyle trumps pay. We can debate why that is true for the workforce. But it’s harder to debate the results: Chick-fil-A …