How proud are you of the long hours you work? The answer may determine the success of your organization’s culture. I’m guilty. I take pride in completing lots of tasks and working longer than the next guy. When I’m feeling this way, it’s usually because I’m trying to justify my value: “Look at all I accomplished. And at least I’m working …
Customer experience: What is your “Bullseye?”
Most of my clients focus on their customer experience. So my radar is always up. Case in point: Recently my wife and kids joined me on the road. We visited Unger’s Shoe Store in Ironton, Ohio to buy shoes for our two oldest. Why? Because of the exceptional customer service I received on my last visit. (Click here for a …