Below you'll find a list of all posts that have been tagged as “retail”
I had seen the bumper stickers as a kid. I indeed wondered, “Where the heck is Wall Drug?” (Had I lived off I-90, I would have seen the legendary billboards as well.) And in 2012, I made my pilgrimage to Wall Drug, truly a shrine of capitalism. It is a place where Something was made out of Nothing. And it …
Some good news for my car dealership clients from the latest global survey of consumers about purchasing electric vehicles. There are lessons here for all of us. From McKinsey & Company: Despite enthusiasm for digital, traditional approaches remain popular. Forty-four percent of consumers say that they value a personal connection, and 40 percent say that they appreciate the opportunity for …
Remember when we talked about the passion that led to the Dad Shoe? That the designer cared for the customers’ needs and launched a rabid fan base? Here’s a similar story: American-made SAS shoes have been “form follows function” for a long time. And now, some people are rejecting slickly designed shoes in favor of what some might call the …
Tony Bennett died. That’s why I need to give advice to car salesman and anybody in luxury retail who wants to be taken seriously. Before we go any further, spend 4 minutes of your life saying farewell to the guardian of the Great American Songbook. My first CD was Tony Bennett, and I got a tingle the first time I …
Mike talks to auto industry legend Tim Jackson, the former president and CEO of the Colorado Automobile Dealers Association. A member of the Colorado Automotive Hall of Fame and organizer of the Clear the Air Foundation, Jackson’s upcoming book covers the auto industry’s past, present and future. Tune in to hear the naming of two hit bands … the reason …
The podcast–on location! We visited the Capital One Cafe in Cincinnati to learn about the bank’s innovative customer experience. It’s impressive–and it really works because of the people. To see the tour, check out our YouTube channel. Thanks to Jenna and Olivia for taking good care of us! Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here …
Hip Socket readers, we need your help. A client has asked for a document listing “word tracks” for the best way to speak with customers of each DISC style. We’d like to turn that request into a handout and possibly a podcast episode for our DISC resources page. Please comment on this post answering the question: What words or phrases …
I met Keith Smith when we was turning wrenches at a wonderful Ford dealership I had the pleasure of serving as coach. During the course of my work, Keith decided to become a nomad. I know a “digital nomad.” She is a trained actress who speaks multiple languages. She is an attractive European with an extensive knowledge of luxury and …
Years ago, a business friend of my father asked me to conference call with him and another gentleman. They were developing a new service to better sell cars online. They needed someone to start selling it to dealerships. I had relationships with many dealers in many states. They thought that, since I could open those doors, I would be a …
I recently had a business owner, who is also a CPA, say to me, “When it’s low tide, you find out who is skinny dipping.” I haven’t been able to stop thinking about it. In our conversation, we were talking about all the ways car dealerships have needed to prepare for times of crisis. Here are three examples. Rainy day …