Paying attention to “what it looks like” to your customers

So some deans at Vanderbilt got in trouble for publishing a response to a recent campus shooting. It seemed to hit all the notes you’d expect from a college diversity office … but at the bottom, there was this sentence: (Paraphrase from OpenAI’s ChatGPT AI language model, personal communication, February 15, 2023). Students were in an uproar, and the deans have temporarily …

A copy of a copy: AI is already creeping into your work

When Mike and Mark started talking about AI, there were a few news stories. Now every day there is another bombastic headline.   AI is already affecting court cases, video series … and how you search for information, regardless of your occupation. You need to wrap your head around “AI as photocopier” ASAP.    Questions? Comments? Ideas for future episodes? …

Dealing with despair in the workplace

Suicide is a tragedy. When I started writing this post, I thought that introductory sentence might be over the top. But then news organizations started publishing the following headlines: “Canada offered assisted suicide to a Paralympian veteran who wanted a wheelchair lift installed: report“ “Canadian soldier suffering with PTSD offered euthanasia by Veterans Affairs“ “Trudeau Liberals to facilitate suicide for …

Teens aren’t buying cars: the case for CX

So it turns out Gen Z is less interested in driving and car ownership than any generation that came before it. They are getting their driver’s licenses later and driving less miles. Read the comments of The Washington Post article to get a sense of the change happening in culture. My generation, plus those of my parents and grandparents, view …

Mike learns about Dude Perfect: What’s the appeal?

If you have kids, you might have heard of the YouTubers Dude Perfect. The channel is geared toward a younger audience interested in trick shots and goofy contests, but even Mark’s wife cackles at their antics. What’s the appeal? Mike learns about the multimillion-dollar franchise and shares his observations. Next up: Mark’s family attending Dude Perfect’s summer tour. Stay tuned …

Habits in the workplace

Make of this what you will: James Clear‘s best-seller, “Atomic Habits,” has helped so many people because it seems do-able. That is, you can have powerful results just by making small, daily changes. What if you did that with your workforce? A famous Victorian educator argued as such: The formation of habits is education, and education is the formation of …