I’ve been musing if this is the new normal: Is custom ordering the future of car sales (8-minute Automotive News video). The dealership mentioned, Pat Milliken Ford, is a founding member of Ford’s Consumer Experience Movement, an initiative I’m proud to serve. They are no slouches at CX–customer experience–and bring some questions to mind for any industry: How do you …
Podcast 61: Three things you need for your coaching to succeed: Commitment
Subscribe and listen on Spotify or Apple … or watch below. There are many coaching methods out there … but what do you need for any of those methods to work? Mike and Mark discuss how commitment takes coaching from an interesting conversation to a surefire way to make progress–and how to use your calendar to make that happen. Questions or …
Horn Sections Make Rock Better: A Girl Like You
Well how about some Ed Sullivan? Here are the Rascals, AKA the Young Rascals. Keep watching for the next video, “Groovin’.”
EVs: coming sooner than you think?
This article has been making the rounds with my automotive colleagues. Do you buy it? I am very interested in your comments below. (I would like to know how eliminating cheaper coal electricity and government subsidies would affect the projections.)
Podcast 60: Three things you need for your coaching to succeed: Care
Subscribe and listen on Spotify or Apple … or watch below. There are many coaching methods out there … but what do you need for any of those methods to work? Mike and Mark discuss why care unlocks coaching opportunities. They share the big question to ask and the key mindset to use. Questions or ideas for the podcast? Email Mike and …
McKinsey & Co. on unexpected coronavirus impacts
A plethora of resources in this McKinsey update. Many of my clients are car dealers … I have to say that some of these unexpected impacts were very much expected by them.
Horn Sections Make Rock Better: What Makes You Cry
You may know twin brothers Charlie and Craig Reid from “I’m Gonna Be (500 Miles),” but this song from their first album is even more genius. My favorite line: “Then I saw you on the streetYou looked happy, that’s a factI’m impressed – it’s a hell of an act”
Employees who THINK! (like Lincoln did: thanks to geometry)
“They just don’t THINK!” Almost every manager and business owner I’ve served has, at some point, complained that employees are just not thinking clearly. They are going through the motions. Or acting emotionally. Or making bad assumptions. Or just not considering consequences. If there is one U.S. president who kept himself free of such problems, it has to be Abraham …
Podcast 59: Three things you need for your coaching to succeed: Trustworthiness
Subscribe and listen on Spotify or Apple … or watch below. There are many coaching methods out there … but what do you need for any of those methods to work? The first of three things: trustworthiness. Tune in to learn the elements of trust–and, more importantly, how to demonstrate them. Questions or ideas for the podcast? Email Mike and Mark.
What getting scammed taught me about trust
“Mr. Ramsay, this is American Express. Did you just spend $600 at the Levi’s outlet store in King of Prussia, Pennsylvania?” In case you are wondering, that was NOT what I wanted to hear while standing in a client’s conference room getting ready to start a meeting. Here is how it happened: The night before, I arrived at a hotel …