A general manager made an observation, and maybe you’ve seen it too. Some employees are rude–or the opposite, fawning. Is it possible that it’s just a lack of self-worth? Tune in to learn the symptoms that point to an employee self-worth issue–and what a manager can do about it. Interested in coaching or training on these topics for you or …
How to talk to different customer DISC styles
Hip Socket readers, we need your help. A client has asked for a document listing “word tracks” for the best way to speak with customers of each DISC style. We’d like to turn that request into a handout and possibly a podcast episode for our DISC resources page. Please comment on this post answering the question: What words or phrases …
Modern-day Hot Wheels shows us the key to improvement
When I was a kid, I had a lot of Hot Wheels. If you’ve ever watched our podcast, you will have noticed a few on the shelf behind me. Two of my favorites: a De Tomaso Pantera and a 1962 Corvette. Just one little problem: They aren’t Hot Wheels. They are Matchbox cars. At the time, it seemed like all …
This Cuban has some perspective for you
If you haven’t seen it yet, you should: A Cuban immigrant receives his first paycheck, working hourly for UPS. The quote: I prefer that [the taxes taken out] than Fidel Castro. Fidel took everything. Communism took everything. … You know what? This is my first hourly paycheck. That I feel that every hour of work counts. That every hour is important in …
How to prevent hiring deceivers
I have seen a lot of bad hires over the years. Managers will be really excited about a new recruit. Then slowly over the course of time, they will realize the person isn’t who they said they were. Or worse, they won’t realize it: The person was so good at faking it in the interview that they faked it on …