Just in time for the new year: Want to change something? Do this math

Mike and Mark are both surprised they haven’t made an episode about this fundamental method to ensure you or your team make a change: the Change Formula.  Hat tip to one of our mentors, Greg Tanski, for introducing us to this short, memorable and life-changing tool.  Questions? Comments? Ideas for future episodes … or interview subjects? Email Mike and Mark.

Naming the feeling leads to healing

Dealing with an upset customer? Colleague? Family member? Mark learned the magic words for ensuring an upset person feels heard while you take your next steps.  … And have you met our friend SARA? Resource mentioned: Herb Mast’s “Intentionality for Leaders: Why and How Some People, Teams and Leaders Achieve More and How You Can Too“ Questions? Comments? Ideas for …

”The biggest concern for any organization should be when their most passionate people go quiet.”

A sobering question: Have they stopped talking to you? … Or whining to you?  “Going quiet” is a symptom of disengaged employees. But there are solutions: A Navy captain points the way. Mike and Mark cover communication in general and how to run meetings in particular. Click here for videos and downloads on “Crucial Conversations.” Questions? Comments? Ideas for future …

Can organizations care?

Skyline Chili is legendary (at least to Mark’s family). A home-run performance by a Skyline employee begged the question: Can a company actually care?  Mike and Mark share the simple secret to employee (and customer!) engagement.  Questions? Comments? Ideas for future episodes … or interview subjects? Email Mike and Mark. 

Going negative is positive when brainstorming

Most people have heard of brainstorming. But to do it effectively, you need more direction than just “come up with a bunch of ideas.”  Mike and Mark discuss the rules you need for effective brainstorming. And they explain the brainstorming hack that exploits the natural wiring in our brains: Introducing negative brainstorming.  Questions? Comments? Ideas for future episodes … or …