King David was a redneck.

Swept under the rug Rednecks have a communication problem. It may be one you share as a leader. Following is how to address that communication problem. But first, a tragic cautionary tale from a famous redneck: King David. King David’s son, Amnon, raped his half-sister, Tamar. Amnon pretended to be sick and asked their father to send Tamar to tend …

Trust: Old Lessons for a New World

Are you trying to set sales appointments with online leads? Talk to vendors or partners over the phone? Videoconference with employees? This article is packed with practical insights for any of us who are trying to build trust remotely. The author–a trust specialist–makes a point that we’ve been doing this already in a number of ways.

Want fulfilling work? Take naming seriously.

Made to Work I was sitting across the desk of a man who had worked his way up in a corporation to be managing partner. He ran one of the company’s locations, had a minority stake and participated in leadership’s inner circle.  He was facing retirement. And he was not happy about it.  He had done well for himself and …

Updating on Changes vs. Explaining the Changes

I’ve shared this before, but it’s worth sharing again as organizations anticipate the changes they want to make for 2021. From the Harvard Business Review: “Don’t Just Tell Employees Organizational Changes Are Coming–Explain Why.” Are you telling your employees what’s on the horizon? Are you explaining why those changes are coming? What gets in the way of those two activities? …

Is “How are you?” a bad question?

CNBC published an article with a bit of clickbait: “Stop asking ‘how are you?’ Harvard researchers say this is what successful people do when making small talk.” Despite all the ads on the page, the article has some good points on how to converse with small talk. Here’s an overarching principle worth memorizing: If you can figure out a place …

Nailing Zoom

Some of my clients have always met with me exclusively through Zoom. But when the pandemic forced other clients to use videoconferencing, I was surprised by how it helped.