An anonymous attorney who picks locks on YouTube has a valuable lesson for anybody trying to attract employees or customers who really “get you.” Three lessons, to be exact. (Note to audience: Mark managed to make it through this entire episode without once mentioning Mitchell and Webb’s classic Padlockigami. But watch and enjoy.) We would love your questions and comments …
Podcast 85: Our special holiday episode
This is a quick recording to alert you to the video version of this week’s podcast. We hope it’s a blessing to you. Happy Thanksgiving and season’s greetings!
Labor shortages: Your (and Macy’s) huge opportunity?
Marxists probably laugh gleefully at this Washington Post headline: “Macy’s offers corporate workers a ‘valuable opportunity’: In-store shifts.” My friends on the left have been talking about this a lot: Of course there is a worker shortage, because finally employees can refuse jobs that don’t pay a decent wage. Greedy capitalists aren’t in charge any more. Don’t even try to …
Horn Sections Make Rock Better: Royal Morning Blue
I have a memory of 13-year-old me watching a college student on my local campus play Xybots, an early 3D game. Blur’s first hit, “There’s No Other Way,” played on the stereo. I got seriously in to Blur in college, thanks to a trip to England, they are still in my top 5. I’ve featured them here twice before. They’ve …
Podcast 84: Be the leader you wish you had
It really is as simple as the title. … With one qualifying statement. We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or view below.
What about employee touch points?
Earlier this week, my bad fortune with an airline allowed me to discuss all the touch points your customers go through in forming an opinion about your brand and the company that brand represents. But it’s worth considering that your employees go through something similar. And, of course, how they feel about their employer will have much influence over what …
Podcast 83: How to keep naysayers from taking you off your game
Leaders often know exactly what they want to do with their teams. But they can stop doing those things because of whiners and objectors. Mike and Mark share two ways to address the naysayer. They are two sides of the same coin, and it might just lead to the critic becoming the champion. We would love your questions and comments …
Horn Sections Make Rock Better: Big Chief
I promise this is my last Dr. John-related post (for a while). Professor Longhair was an early influence on Dr. John. He covered this song on his Gumbo album. But this version is just great. I understand that the songwriter (also the whistler) had to convince the good Professor to include the horn section. The song is a nod to …
Trolls in the back, and the heartless in the front
Some advice: If you are booked on a flight with me, and the flight goes through Charlotte, change your flight. But maybe two times, I have never flown through Charlotte in one day. My flight gets canceled, I miss the connection or–yesterday was a new one–I am taken off a plane about to depart because something is wrong and they …
Podcast 82: How to retain employees for free: Do you care?
You can’t tell people you care–you have to show them! So how do you do that? There are three basic concepts, and two simple behaviors, to do just that. Put this episode into practice and stop employee turnover. We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or …