From the Wall Street Journal: “Workers Are Happier Than They’ve Been in Decades.” I’m surprised that it’s a 36-year high. But the fact that job satisfaction is higher is not a shock. A tight labor market has led to employers making themselves more attractive: more pay, sure, but also more flexibility–including when and where the work occurs. During the pandemic, …
Retail’s new approach: CX, Capital One and “Banking Reimagined”
The podcast–on location! We visited the Capital One Cafe in Cincinnati to learn about the bank’s innovative customer experience. It’s impressive–and it really works because of the people. To see the tour, check out our YouTube channel. Thanks to Jenna and Olivia for taking good care of us! Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here …
Horn Sections Make Rock Better: Why Can’t We Be Friends?
I had no idea War produced these music videos in the 1970s. This is lighthearted and definitely a different take on racial tension than what would be produced today.
The passion for the customer that led to the Dad Shoe
To give you a hint as to where we’re going here, “passion” is a loaded word. It literally means “to suffer.” Are you and your team willing to “suffer” for customers that aren’t rich, famous or cool? I’m not talking about prejudice, where you judge a potential customer as not serious because of their dress, gender, age, etc. If you …
What to do if your personality doesn’t fit your role
Researchers in Australia looked at the social media output of almost 100,000 Australians and inferred their personality, happiness and engagement levels. They found there was a correlation between the person’s personality being a good “fit” for their role and the person being happy and engaged in their work. (The research seems a little hazy on what constitutes job “fit.” It …
We can tell at a glance how well you are doing as a leader
Do your employees show commitment? … Or just compliance? Come for the important leadership topic, stay for the juicy automaker stories. Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or watch below. #workplace #management #leadership #employeeengagement
Four keys to succeed in your first job
Mike and Mark have loved ones joining the workforce. What does Gen Z need to hear to help them thrive in their first jobs? Mark suggests two things to do, and two things to be aware of. Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or watch below. #careers …
The coach’s forbidden word?
A short episode about a short word. This one word can be mostly stricken from your vocabulary if you are planning to coach. Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or watch below. #coaching #managers #leadershipdevelopment
Horn Sections Make Rock Better: Gotta Jibboo
I have lost a few friends over the last few years. I recently found a mix CD one of them made me. I looked at the calendar and realized today was the birthday of another of them. So in honor of my lost brothers, here’s a track from the mix CD. What, it’s not a live Phish recording? Well, the …
AI: The Triumphs and Tragedies of Machine Learning
The problem with AI is It doesn’t do what I want it to do. It only does what I ask it to. See PizzaLater’s hilarious Pepperoni Hug Spot post here. (Correction: In the episode Mark said there was a creepy puppet music video by Peter Gabriel. It was actually Genesis, after Gabriel left the band. And then beat his old …