Podcast 73: Why are your people here? Lessons from St. Paul‘s Cathedral

Before Simon Sinek’s Golden Circle there was the Sir Christopher Wren story. Have you discovered and clarified your team’s purpose?   If not, you’re missing a big factor in employee engagement. To explore your purpose, use our free worksheet.    We would love your questions and comments for future episodes: Email Mike and Mark.    Listen here, subscribe on Spotify or …

“Why should I care?”

If Simon Sinek’s Golden Circle is a bit too abstract for you, this might help. It’s from Carmine Gallo, author of “The Storyteller’s Secret,” in Inc. magazine: “Steve Jobs Was the World’s Greatest Salesman Because He Answered The 1 Question on Everyone’s Mind.” We are all selling something. How might Gallo’s question help you with your customers? Your coworkers? Your …

Horn Sections Make Rock Better: Apple of My Eye

I brought up Napster earlier this week. Ed Harcourt was another of my early Napster finds, thanks to a blurb in Q magazine about his self-produced (and -performed and -mixed and …) debut EP. A song on that EP always reminds me of dating my future wife. Here’s another song from the EP that carried over to his actual album …

What customer loyalty looks like

Businesses and individuals, how will you know when you have won over your customers? When they are truly loyal? It’s not when they buy from you. It’s not even necessarily when they return to you. It’s when they advocate for you. Swedish band fans Years ago I used the file-sharing service Napster. We felt like we were riding the wave …