I just finished reading a recently published book: “Coaching Amplified!” by Mike Marshall. I had a chance to see the unpublished manuscript and have been excited to share this with the world. (Yes, I know the author. No, he didn’t ask me to review it.) Here’s my 30-second review: If you manage people, you have a responsibility to help them …
Customer fits: What is the employee responsible for?
I, like you, have witnessed bad customer behavior during the pandemic. Just this week, I heard a 10-minute phone call where a customer threatened to bring a gun to my client’s establishment and perhaps some gang members. I, like you, have found myself saying, “I’m just going to control what I can control.” We can’t control rogue customers throwing fits. …
Podcast 74: No more excuses! Lessons from Fiverr
When writing and publishing his first book, Mike discovered something through his use of Fiverr. And whatever you are trying to accomplish, the discovery will help you get things done, too. We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify or Apple … or view below.
Which version of being intentional works for you?
I have a client who has been reading coach Urban Meyer’s “Above the Line.” Meyer discusses the Success Formula: E + R = O. That is, an Event plus my Response to that event yields the Outcome. Events happen to us. What is under our control is how we respond to those events. Meyer points out that it is not …
“Why should I care?”
If Simon Sinek’s Golden Circle is a bit too abstract for you, this might help. It’s from Carmine Gallo, author of “The Storyteller’s Secret,” in Inc. magazine: “Steve Jobs Was the World’s Greatest Salesman Because He Answered The 1 Question on Everyone’s Mind.” We are all selling something. How might Gallo’s question help you with your customers? Your coworkers? Your …
Fighting addictions (even to phones) with naming
The second half of a recent Fresh Air features Dr. Anna Lembke and her new book, “Dopamine Nation.” It’s about the brain’s reaction to pleasure and pain, and how that relates to addictions. She asks her patients struggling with addiction to practice “radical honesty.” And so one of the things I recommend to my patients in addition to, you know, …
Podcast 72: How do you use the seven coaching questions?
Bonus Episode! Mike and Mark’s last two episodes covered seven key coaching questions … but what does it look like to use them? Stay tuned for tips on how to make the most of the questions. To go deeper, see “The Coaching Habit” by Michael Bungay Stanier. We would love your questions and comments for future episodes: …
Podcast 71: Seven of the very best coaching questions (part 2)
Part 2: Mike and Mark recently discussed three things you must have to successfully coach. Now they return with seven of the very best coaching questions. These are simple and worth memorizing. To go deeper, see “The Coaching Habit” by Michael Bungay Stanier. We would love your questions and comments for future episodes: Email Mike and Mark. …
Forgiveness: the missing leadership trait?
I just had a phone call with my mom. (Note to reader: If your mother is still on this earth, call her today.) She has had people apologize to her recently, and she told me she says this to them: I decided a while back that I just would not take anything personally or get my feelings hurt during covid. …
Podcast 69: No one is the bad guy in their own movie!
No one is the bad guy in their own movie! Mark and Mike provide examples of people convinced that they are the heroes in their story. They also discuss how this mindset impacts how you approach and coach these people. This podcast actually raises more questions then it answers. Check it out! We would love your questions and comments for …