Podcast 89: Listener request: Leading emotionally charged team members

At the request of a listener, we’re addressing a specific situation that many of us have experienced. How do you lead a team where some members are prone to outbursts or other signs of disrespect? To further complicate the subject: It’s a manager recently promoted from that team!  If you have additional suggestions for the manager, please comment below. And …

Labor shortages: Your (and Macy’s) huge opportunity?

Marxists probably laugh gleefully at this Washington Post headline: “Macy’s offers corporate workers a ‘valuable opportunity’: In-store shifts.” My friends on the left have been talking about this a lot: Of course there is a worker shortage, because finally employees can refuse jobs that don’t pay a decent wage. Greedy capitalists aren’t in charge any more. Don’t even try to …

When marketing matches culture

If you know what your culture is about, it’s much easier to know who you need to reach. Take Red Wing Shoes. The boot maker has a Wall of Honor where recipients’ boots are “enshrined” on a literal wall, their stories shared for the future. (Red Wing says the wall is “part monument, part museum, all respect.”) This particular honoree …

Podcast 80: Why tripping over the truth is the key to change

If you and your team need to change, you’ll require a “significant emotional event.” Have you put yourselves in a position to “trip over the truth?” Resources mentioned in this episode: Andy Stanley’s interview with Horst Schulze (Ritz-Carlton) Why are your people here? (“building a cathedral”)   We would love your questions and comments for future episodes: Email Mike and …

Podcast 78: You can‘t order excellence: Lessons from the new book “Coaching Amplified!”

We’ve discussed Mike’s Respect-based Performance Coaching method in previous episodes. Here’s another insight from Mike’s new book–one that can change your life: You can’t order excellence. More insights from the book can be found in these previous episodes: How do you coach? Three things you need for your coaching to succeed: Trustworthiness  Care Commitment  We would love your questions and …