We launch our series on dignity with this double-length episode. Honoring dignity can transform your workplace–and you. Donna Hicks’s work on dignity inspired this series. Learn more here. And stay tuned for our future episodes about what happens when we violate dignity–and how to overcome it. We would love your questions and comments for future episodes: Email Mike and Mark. …
Meme watch: We’re getting rough on retail employees (again)
Over the last few months, society has changed, yet again, its expectations on retail customer service. I base that statement on three things: Conversations with clients Observations while I’m shopping Recent memes. Memes only tell us how people who are online and are willing to post and express themselves feel about life. (Never get tricked into thinking that online opinions …
Horn Sections Make Rock Better: Groove Is in the Heart
Campy enough house music that it’s not for everybody. But surely the inclusion of elements of Parliament-Funkadelic and A Tribe Called Quest broadens the appeal.
Beyond the customer survey
“It’s the JD Powerization of America!” a car dealer once told me. His small store was at the mercy of arithmetic: One bad customer survey would swing his store from a passing grade to a failing grade with the manufacturer. One of my gurus once mused that, if he owned a car dealership, he would immediately hire someone responsible for …
How to prioritize employee retention strategies
Remember when companies were hellbent on getting foosball tables and other Fun Activities in order to keep employees motivated and employed? It was nice, but as employee retention strategies go, it was pretty weak. Some employees really believed this would help employee retention. But not a single employee stayed for games. (If they did, they might have been the wrong …
Podcast 65: Special Episode: Coaching Mark on seeing his tribe
Another live-coaching example! Periodically Mike and Mark provide examples of what coaching looks like. Tune in to hear Mike coach Mark on the teams-vs.-tribes principle from Episode 64. What is the tribe for Mark’s classics-focused business, Hip Socket? We would love your questions and comments for future episodes: Email Mike and Mark. Subscribe on Apple or Spotify.
Horn Sections Make Rock Better: Boston Ball Game 1967
I usually don’t go as far back as somebody who was with John Mayall & the Bluesbreakers (and Cream), but here you go:
To clear my conscience
I posted last month about how, sometimes, you don’t need a coach. I shared the story of the Everly Brothers and a nervous breakdown suffered during an overseas tour. It’s worth a read to learn the incredible story. And to hear an early live version of “Let It Be Me.” But something has been bothering me: I didn’t share their …
Should you take action–or take stock?
Taking action is a challenge. Sometimes, that’s because you can’t decide on which action to take. “I just know what I’m doing now ain’t working.” Other times, it’s because you know your actions are working … but you don’t like where it’s taking you. “Something’s gotta give.” There is help available for both situations. You’ll find it in the following …
Horn Sections Make Rock Better: Everlasting Love
He’s a Tennessee boy, you know.