“It is not the critic who counts: not the man who points out how the strong man stumbles or where the doer of deeds could have done better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly, who errs and comes up short again and again, because there …
Transitioning from Go-To Person to Empowering Leader!
Your boss was incredibly successful because he or she had you! What happens after you get promoted and the team you are now leading no longer has a “you?” Recreating yourself as a leader means shifting focus from personal achievement to team empowerment. Your new role is about creating opportunities for others to shine, building trust and independence. Interested in …
Three kinds of stories your culture must discover and share
Want a corporate culture as strong as Western Civilization itself? Find your stories. Mark and Mike discuss the importance of stories in shaping culture and their potential impact on an organization. They discuss three kinds: “origin stories,” “stories of bad times and lessons learned” and “stories of heroes and triumph.” They can help you and your people not just understand …
Are you guilty of LCD Management?
Do the rules not apply to you? No, really: Have you ever been with a company that announced new rules that seemed completely unneeded? You might have been a part of LCD Management. It happens to the best of us in leadership–and there are simple methods to avoid all the problems it causes. Interested in coaching or training on these …
LEADERS! PARENTS! Get the monkeys off your back with 1-3-1
Discover how to stop getting bogged down by your team’s challenges and start empowering them to solve problems on their own. In this episode, Mark and Mike introduce the powerful 1-3-1 delegation method, a game-changing approach for managers who want to stay focused on leadership without being drawn into every issue. They also dive into why it’s crucial for employees …
Dignity and Excellence: The West’s culture code
Do you strive for Excellence? Do you honor Dignity? If you don’t have both, you’re missing out on what made the West so successful. Enjoy some ideas from Mark’s upcoming book, “The Lost Tools of Business.” (Mark’s podcast interview on Refining Rhetoric is found here.) Interested in coaching or training on these topics for you or your team? We’d love …
DiSC: How to work with anybody
Mike and Mark kept meaning to record an episode on DiSC, and Mark had a request for the very same thing after a recent speaking engagement. Two questions! That’s all it takes to tap into a system used to describe and make use of our differences for, literally, millennia. (If you’d like to take Wylie’s excellent DiSC assessments, drop us …
Locate yourself in the Customer Experience Death Spiral®
Mike has been noticing a trend … and after some research, he has realized: We are all doomed. The Customer Experience Death Spiral® has come. (Unless we break out of it, that is–listen in for some tips.) Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email Mike and Mark.
What do you meme?® Shocking reactions from “Triangle Factory” workers … which one are you?
Introducing our new series on memes that are going viral with employees–and have something to say about their engagement and your leadership. How informed are your workers? If they are not proactive about getting informed … are you the reason? Interested in coaching or training on these topics for you or your team? We’d love to hear from you! Email …
LISTENER UPDATE: Never assume people want to win as much as you do, part 2
Are you too arrogant to delegate? “One of our two listeners” had a great follow-up to Mike’s story about the managers who weren’t interested in winning. And Mike has a follow-up to what happened with that client. (FYI, Dow leads an amazing dojo called The Way Karate … so clearly he gets our “Dow-ist”/Taoist joke.) Interested in coaching or training …