It’s a question we are often asked: “I’m trying to coach my employees, but sometimes I need to tell instead of coach. When is that OK?” There is a simple answer, and it involves this chart we have made available for download. It also involves Charles Bronson and Jason Statham, for some reason. … Questions? Comments? Ideas for future episodes? …
Common fallacies: Seeing through what’s not true (part 4–Assumptions)
Some informative new episodes related to our series on “Crucial Conversations:” This latest series focuses on “common fallacies,” arguments we make that, if you stop to think about them, just can’t be true. Identifying and naming these statements can keep you from losing focus on what truly matters. We encourage our listeners (both of you) to use these fallacies to evaluate …
Common fallacies: Seeing through what’s not true (part 3–”Statistical” errors)
Some informative new episodes related to our series on “Crucial Conversations:” This latest series focuses on “common fallacies,” arguments we make that, if you stop to think about them, just can’t be true. Identifying and naming these statements can keep you from losing focus on what truly matters. We encourage our listeners (both of you) to use these fallacies to evaluate …
Do you manage with power or with love?
There is a way of looking at the world that can severely hamper your ability to successfully navigate work life, let alone life. Its opposite can unlock new levels of not only success but fulfillment. Let me illustrate with a couple of word pictures, one true, one fairy. “What do you mean you can’t sleep?” Last spring, my eldest got …
Common fallacies: Seeing through what’s not true (part 2–Propaganda)
Some informative new episodes related to our series on “Crucial Conversations:” This latest series focuses on “common fallacies,” arguments we make that, if you stop to think about them, just can’t be true. Identifying and naming these statements can keep you from losing focus on what truly matters. We encourage our listeners (both of you) to use these fallacies to evaluate …
Common fallacies: Seeing through what’s not true (part 1–Avoiding the question)
Some informative new episodes related to our series on “Crucial Conversations:” This latest series focuses on “common fallacies,” arguments we make that, if you stop to think about them, just can’t be true. Identifying and naming these statements can keep you from losing focus on what truly matters. We encourage our listeners (both of you) to use these fallacies to evaluate …
Eight ways to ask a question well
As coaches, Mike and Mark spend a lot of time teaching clients how to coach their teams. You can learn powerful questions … you can master frameworks for the conversation … but how do you ask the question? This episode borrows liberally from Mark’s training with the International Coach Federation and from Michael Bungay Stanier, who we think is the bee’s …
A big announcement–and some thanks
I’m happy to announce that the International Coach Federation has credentialed me as a Professional Certified Coach. I’ve often thought of achieving PCC as similar to achieving CPA. The process is rigorous. You might pass one part but have to retake another. It takes years. But it’s worth it: PCC is the Good Housekeeping Seal of Approval that you are …
Why I bought new tires: The value of coaching and CX
It took more than 3,000 miles, a trip to urgent care for asthma, altitude sickness treatments, a bloody nose that made a hotel room a crime scene, a hail storm, severe weather while fighting traffic during Stanley Cup celebrations and … well, anyway, we’re home from a trip to the Rocky Mountains. I bought new tires. I want to tell …
Podcast 113 – Crucial Conversations: The S.T.A.T.E. method
Finally! After all the prep work, it’s time to have that high-stakes, emotional conversation. There are three “whats” and two “hows.” Introducing S.T.A.T.E. This episode is part of our series on “Crucial Conversations.” The first episode is at this link. We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, …