Mike and Mark have loved ones joining the workforce. What does Gen Z need to hear to help them thrive in their first jobs? Mark suggests two things to do, and two things to be aware of. Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or watch below. #careers …
The coach’s forbidden word?
A short episode about a short word. This one word can be mostly stricken from your vocabulary if you are planning to coach. Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or watch below. #coaching #managers #leadershipdevelopment
Wonder if your employees have ADHD? We have answers.
Mark was excited to make editing this episode the FIFTH item checked off his list today! Why is that important? Do your team members lack focus? Have great ideas but lack execution? In short, have you ever wondered if they have ADHD or ADD? Mike has figured out how to “externalize the motivation” and have “a physical embodiment of the …
The dichotomy of culture vs. innovation: Why not both?
From the mail bag: A listener asks an extremely important question for any organization that plans on a long-term future. Which is more important to an organization, culture or innovation? Mike and Mark find answers in a Toyota factory and a bunch of monkeys. Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here … subscribe on Spotify, …
How do you deal with a customer who is a fool?
I’m going to submit this with very little commentary. Maybe it’s the approach of Easter, but I think there is some real wisdom in the Bible for customer situations. A bit of background to help make sense of the verses I’m sharing: The book of Proverbs is full of “aphorisms,” short sayings that make sweeping statements about how the world …
Hey manager: Please don’t be nice.
If there is one phrase clients have said to me over the years (besides “help me” and “thank you”), it’s this: “Mark, I know you’d tell me to be nice, but. …“ There are variations. “I didn’t do that the Hip Socket way.” Or, “I wasn’t very nice.” My goal in this post is to share one basic fact with …
How to take employees from checking the box to thinking like managers
A listener’s question: How do you help a good team go from checking the box to adapting in the moment? To start developing your employees, start with why. Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or watch below.
Price is right: Price’s Law will tell you where to spend your time
It’s the closest our podcast will ever get to math. There is a simple equation that you have seen play out again and again in teams. It closely mirrors research from the Gallup organization–and it tells you exactly what percentage of time you should be spending with each of your employees. Questions? Comments? Ideas for future episodes? Email …
Habits in the workplace
Make of this what you will: James Clear‘s best-seller, “Atomic Habits,” has helped so many people because it seems do-able. That is, you can have powerful results just by making small, daily changes. What if you did that with your workforce? A famous Victorian educator argued as such: The formation of habits is education, and education is the formation of …
How is working with you better than working with AI?
We used to ask customer-facing team members, “How is working with you better than going online?” Now the question for everyone is, “How is working with you better than working with AI?” Mark taunts our future AI overlords. Mike has further treasures to reveal from his experiments with AI. It’s impressive–and scary. Are all of our jobs in danger? In …