It really is as simple as the title. … With one qualifying statement. We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or view below.
What about employee touch points?
Earlier this week, my bad fortune with an airline allowed me to discuss all the touch points your customers go through in forming an opinion about your brand and the company that brand represents. But it’s worth considering that your employees go through something similar. And, of course, how they feel about their employer will have much influence over what …
Podcast 83: How to keep naysayers from taking you off your game
Leaders often know exactly what they want to do with their teams. But they can stop doing those things because of whiners and objectors. Mike and Mark share two ways to address the naysayer. They are two sides of the same coin, and it might just lead to the critic becoming the champion. We would love your questions and comments …
Our presence can be our presents
Enjoying the Moment It’s neat and tidy in my household: Autumn birthdays and Halloween all wrap up by the end of Oct. 31. All that’s left is the candy. The kids have been waking up early every morning to lay out their treasures … and trade them. It’s like they have forgotten that they can eat the treats. We ration …
Podcast 80: Why tripping over the truth is the key to change
If you and your team need to change, you’ll require a “significant emotional event.” Have you put yourselves in a position to “trip over the truth?” Resources mentioned in this episode: Andy Stanley’s interview with Horst Schulze (Ritz-Carlton) Why are your people here? (“building a cathedral”) We would love your questions and comments for future episodes: Email Mike and …
The new research behind an ancient culture-building method
I invite clients to “wrestle and grow.” That growth happens in three areas: growing more organized, growing more confident and growing more influential. Classical culture-building Those three words sum up my method to help clients build their cultures. But really, they are principles of classical education–the system that built the most successful and longest-lasting culture of all time: the West. …
Podcast 78: You can‘t order excellence: Lessons from the new book “Coaching Amplified!”
We’ve discussed Mike’s Respect-based Performance Coaching method in previous episodes. Here’s another insight from Mike’s new book–one that can change your life: You can’t order excellence. More insights from the book can be found in these previous episodes: How do you coach? Three things you need for your coaching to succeed: Trustworthiness Care Commitment We would love your questions and …
A French aristocrat’s timeless lesson for the USA—and for employee engagement
Organizations like Gallup have been studying how to unlock employee engagement for decades now. It turns out a French aristocrat figured it out about two centuries ago. The answer lies in determining if you have citizens … or subjects. Democracy in America Alexis de Tocqueville toured the United States in the 1830s. He then published “Democracy in America.” Its outside-the-fishbowl …
Podcast 77: ”The Great Resignation” has already begun … how will you respond?
A July 2021 survey found that 55 percent of working Americans are looking to change jobs. If you employ Americans … this podcast is for you. Mike and Mark share three key factors in retaining your workforce. We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or …
Your Great Work
“We need tall kids up here on the table!” “OK, I’ll get more blocks from the other areas.” “Guys, be careful, it’s swaying!” The family of kids spearheading all this work building a tower were inspiring. Eldest brother was the brains of the operation, figuring out how to keep the tower growing. Sister (next oldest) rallied support and organized workers. …