It’s a skill so basic it’s often forgotten. Observation has a number of benefits–if you do it the right way. Mike and Mark share what they’ve learned over the decades that can help you maximize performance with your team. We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, Amazon …
A French aristocrat’s timeless lesson for the USA—and for employee engagement
Organizations like Gallup have been studying how to unlock employee engagement for decades now. It turns out a French aristocrat figured it out about two centuries ago. The answer lies in determining if you have citizens … or subjects. Democracy in America Alexis de Tocqueville toured the United States in the 1830s. He then published “Democracy in America.” Its outside-the-fishbowl …
Podcast 77: ”The Great Resignation” has already begun … how will you respond?
A July 2021 survey found that 55 percent of working Americans are looking to change jobs. If you employ Americans … this podcast is for you. Mike and Mark share three key factors in retaining your workforce. We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or …
A book you need: “Coaching Amplified!”
I just finished reading a recently published book: “Coaching Amplified!” by Mike Marshall. I had a chance to see the unpublished manuscript and have been excited to share this with the world. (Yes, I know the author. No, he didn’t ask me to review it.) Here’s my 30-second review: If you manage people, you have a responsibility to help them …
Your Great Work
“We need tall kids up here on the table!” “OK, I’ll get more blocks from the other areas.” “Guys, be careful, it’s swaying!” The family of kids spearheading all this work building a tower were inspiring. Eldest brother was the brains of the operation, figuring out how to keep the tower growing. Sister (next oldest) rallied support and organized workers. …
“Why should I care?”
If Simon Sinek’s Golden Circle is a bit too abstract for you, this might help. It’s from Carmine Gallo, author of “The Storyteller’s Secret,” in Inc. magazine: “Steve Jobs Was the World’s Greatest Salesman Because He Answered The 1 Question on Everyone’s Mind.” We are all selling something. How might Gallo’s question help you with your customers? Your coworkers? Your …
Podcast 72: How do you use the seven coaching questions?
Bonus Episode! Mike and Mark’s last two episodes covered seven key coaching questions … but what does it look like to use them? Stay tuned for tips on how to make the most of the questions. To go deeper, see “The Coaching Habit” by Michael Bungay Stanier. We would love your questions and comments for future episodes: …
Podcast 71: Seven of the very best coaching questions (part 2)
Part 2: Mike and Mark recently discussed three things you must have to successfully coach. Now they return with seven of the very best coaching questions. These are simple and worth memorizing. To go deeper, see “The Coaching Habit” by Michael Bungay Stanier. We would love your questions and comments for future episodes: Email Mike and Mark. …
Revolutionary change for CX success
By now, most of us agree that CX, customer experience, is the differential for most businesses. If you sell a commodity product or service, it’s how you stand out, attract a tribe, etc. We agree on paper, at least. Execution of CX is a whole other matter. This article from BCG (Boston Consulting Group) is striking in its breadth: “CEOs …
Forgiveness: the missing leadership trait?
I just had a phone call with my mom. (Note to reader: If your mother is still on this earth, call her today.) She has had people apologize to her recently, and she told me she says this to them: I decided a while back that I just would not take anything personally or get my feelings hurt during covid. …