Our second statement on building a culture that honors results and relationship: Start with the why. Tune in to find out what this has to do with tattoos on your rear end. (Sexy sax music provided by Sexy Sax Man.) We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, …
Podcast 97: “Just because you can …” – How delegation is development
Mark needed help with plaster. Mike wanted toast. The endings of both stories are examples of how managers can employ the link between delegation and development. We would love your questions and comments (and book ideas!) for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or view below.
The death that comes with growth
My first boss, when I would complain about being busy, would say, “Mark … that’s a high-class problem.” He was right, of course. Better than the alternative. … There is another high-class problem that all successful organizations face: growth. If all growth meant were more clients, more sales, more profits, wonderful. But with the sales come more processes to execute. …
Podcast 91: How do you handle toxic high producers?
From our case files: dealing with THPD (Toxic High Producer Dilemma). How do you measure someone’s negative effects on your culture against their positive effect on your bottom line? What options do you have? What will you have to commit to to handle it? All this and more on today’s episode. We would love your questions and comments for future …
Podcast 90: What does coaching look like? Mark coaches Mike
What you’re about to hear is real. It is a recording of a live coaching session between Mike and Mark. Managers are supposed to coach. But what does it look like? Sound like? We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or view below.
Podcast 89: Listener request: Leading emotionally charged team members
At the request of a listener, we’re addressing a specific situation that many of us have experienced. How do you lead a team where some members are prone to outbursts or other signs of disrespect? To further complicate the subject: It’s a manager recently promoted from that team! If you have additional suggestions for the manager, please comment below. And …
AR and VR: How bad it could be
As mentioned in the first post in this series on AR, VR and the metaverse, young Mark Ramsay loved cyberpunk novels. Introduction to cyberpunk Perhaps your thoughts range from, “Really, Ramsay? Who cares?” to, “Why study cyberpunk novels and films?” Here’s why. They are entertaining. The genre’s greatest voice, William Gibson, has novels that read like modern-day Raymond Chandler, thrilling …
Podcast 87: Ask one more question
A short episode for a simple subject: Asking one more question can transform the interactions you have with others. We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or view below.
What about employee touch points?
Earlier this week, my bad fortune with an airline allowed me to discuss all the touch points your customers go through in forming an opinion about your brand and the company that brand represents. But it’s worth considering that your employees go through something similar. And, of course, how they feel about their employer will have much influence over what …
Podcast 83: How to keep naysayers from taking you off your game
Leaders often know exactly what they want to do with their teams. But they can stop doing those things because of whiners and objectors. Mike and Mark share two ways to address the naysayer. They are two sides of the same coin, and it might just lead to the critic becoming the champion. We would love your questions and comments …