Why I haven’t retired to the Bahamas yet Years ago, an influential and well-connected man in the automotive industry approached me: Would I become the first sales rep for a new company? The company sold dealerships a service to ensure that, when a customer searched for, say a Ford Explorer, the pages for individual Explorers in the dealership’s inventory would …
Horn Sections Make Rock Better: Respect (live)
I featured Otis Redding’s cover of “Day Tripper” here earlier. It was from an album I own of live recordings from London and Paris. On that album he sings Aretha’s anthem as well, so fast that you fear it’s going to come off the rails. This version, with video, is a little more tame.
How to be happy when you’re old (and save money and win Olympic gold)
A clickbaity title, but check out the three articles that came across my desk at the same time: Arthur C. Brooks has a new book in which he discusses a 1930s Harvard study that followed men into their older ages. He points out that those who were happy set habits in their younger years–seven habits, to be exact. One was …
Millennial customers explain Millennial employees
Crazy kids and their yeah-yeah music … Our most recent podcast discusses Millennials as both customers and employees. We’ve talked about inter-generational conflict before: A while back, I had a post explaining how Millennials are not lazy (see: Nashville) and do want help (see: my friend Andy Buck). I added another Nashville post since then: a young artist–the exact opposite …
Podcast 98: “Millennials Don’t Know and Don’t Care” … and Other Half-Truths
A listener’s 20-something kid opens the eyes of Mike and Mark to what businesses are up against: Do your younger customers know and care? How about your employees? Listen in to start the discussion in your workplace–because it’s only going to get worse. … We would love your questions and comments (and book ideas!) for future episodes: Email Mike and …
Horn Sections Make Rock Better: Our House
This is a great song–and a pop hit from a great band. They are so great that I couldn’t bring myself to make this their first entry into #HornSectionsMakeRockBetter. So click here for another great one from Madness.
Anxiety, screens, social media … and great books
Hip Socket exists to help clients grow more organized, more confident and more influential. And that growth only happens after they wrestle. Wrestle with what? We’ve spent a lot of time on this blog discussing what we are up against. Sometimes it’s acknowledging how burnout is a huge part of the modern condition. It’s why screen time is so dangerous. …
Podcast 97: “Just because you can …” – How delegation is development
Mark needed help with plaster. Mike wanted toast. The endings of both stories are examples of how managers can employ the link between delegation and development. We would love your questions and comments (and book ideas!) for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or view below.
True CX: Employee Engagement … in what?
Want more profit? Engage your employees. But engage them in what? Let’s start with the basics. I studied it in grad school, Ford Motor Company used it in its pioneering Consumer Experience Movement and I’ve used it with clients: the Service-Profit Chain. First published in the early 1990s, the Service-Profit Chain describes how the real predictor of a company’s above-average …
Horn Sections Make Rock Better: I Got the Feelin’
A few weeks ago I realized I had three songs left on my list for Horn Sections Make Rock Better. So I crowdsourced. Listeners and friends threw in their 2 cents, and I’m stocked for at least another half a year. So I got that feelin’. This is apparently one of the first color videos of Brown sweating and dancing …