“If I have not seen you doing it, I will assume that you can’t do it.” Easy to say … hard to master. Tune in to hear Mike’s recent experience in fine-tuning his training and coaching process. (Spoiler alert: It led to the client immediately selling what scientists label “a bajillion more units.”) Questions? Comments? Ideas for future episodes … …
What you should study in school (or life)
I recently had the chance to speak to the incoming freshmen in the Honors Program at my alma mater, Eastern Kentucky University. Back in my day, we didn’t have fancy launch banquets. But then again, I started there almost 30 years ago, which means I sat at a table of people 30 years younger than me. First things first: You …
A marriage counselor’s secret for conflict at work (or home), part2
Part 2! Mark interviews Mark Oelze, founder and director of PLEDGEtalk. Through more than 30 years as a marriage and family counselor, he developed the PLEDGE tool to help clients walk through the steps of healthy conflict. Mark says, “There is an ORDER to follow if one is to resolve conflict and restore healthy communication.” Clients are asking him to …
A marriage counselor’s secret for conflict at work (or home), part 1
Mark interviews Mark Oelze, founder and director of PLEDGEtalk. Through more than 30 years as a marriage and family counselor, he developed the PLEDGE tool to help clients walk through the steps of healthy conflict. Mark says, “There is an ORDER to follow if one is to resolve conflict and restore healthy communication.” Clients are asking him to share PLEDGE …
Want innovation? Cultivate humility.
Do you want employees who buy in to being proactive, constantly improving, adding value? If so, you’ll need to foster a culture of humility. Take it from Japanese factories–and medieval monks. Humility is the secret weapon of innovation. The reasons are both spiritual and practical. Let’s start with the Japanese. Specifically: Toyota. “The workplace is a teacher.” I saw a …
How you can get DISC wrong
This is the latest in a series about the DISC behavioral model. If you’re interested in taking Wylie’s DiSC assessment, I’d be happy to help. There are also lots of resources to explore on Hip Socket’s dedicated DISC page. Are you a “personality test skeptic?” Do you think all these letters and reports to describe people are a bunch of …
Being interviewed by a nomad
I met Keith Smith when we was turning wrenches at a wonderful Ford dealership I had the pleasure of serving as coach. During the course of my work, Keith decided to become a nomad. I know a “digital nomad.” She is a trained actress who speaks multiple languages. She is an attractive European with an extensive knowledge of luxury and …
You will never see yourself walk into a room
Hearing yourself in a recording is a jarring experience. And what the people around you experience in your communication may be jarringly different from what you intend. How can you experience what it’s like in their shoes? Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or …
A report from one of our listeners: He quit … for less money … doing the same work. Why?
A report from a listener: He quit … for less money … doing the same work. Why? It’s not about money. As the Great Resignation continues, it’s a good time to look at the research from Gallup–and common sense. Make your organization as attractive to employees as possible. (See some related advice here.) Questions? Comments? Ideas for future episodes? Email …
Workplace sins: Flattery is worse than adultery and murder
Do you ever flatter? Perhaps a boss or coworker? You’re worse than an adulterer or murder. Don’t take my word for it. Ask Dante. Swimming in poop When Dante Alighieri wrote his Divine Comedy, he imagined an orderly hell. The damned are categorized into nine downward circles: garden-variety non-Christians at the top all the way down to Satan at the …