If you keep quiet, they’ll quit quietly

Increased tardiness and sick days. Inability to collaborate or embrace a change.  Doing the bare minimum or saying, “That’s not my job.”  Meetings that constantly become complaint sessions.  Increased turnover and decreased productivity.  Surveys continue to show that only a small percentage of the workforce is actually engaged in their work. There is a simple-to-explain, hard-to-master skill that addresses the …

Should leaders apologize?

Perhaps you think this is a rhetorical question. Ask yourself: When was the last time I apologized to a direct report? I heard from an eyewitness of an event where a car dealer summoned every employee to the service lane. He then closed the doors and preceded to bless them out with, shall we say, harsh words. “Any questions?” he …