Part 2! Mark interviews Mark Oelze, founder and director of PLEDGEtalk. Through more than 30 years as a marriage and family counselor, he developed the PLEDGE tool to help clients walk through the steps of healthy conflict. Mark says, “There is an ORDER to follow if one is to resolve conflict and restore healthy communication.” Clients are asking him to …
A marriage counselor’s secret for conflict at work (or home), part 1
Mark interviews Mark Oelze, founder and director of PLEDGEtalk. Through more than 30 years as a marriage and family counselor, he developed the PLEDGE tool to help clients walk through the steps of healthy conflict. Mark says, “There is an ORDER to follow if one is to resolve conflict and restore healthy communication.” Clients are asking him to share PLEDGE …
Our three picks on our third anniversary
Listen here … subscribe on Spotify, Amazon or Apple … or watch below the text. Once a week for three years straight! Mike and Mark share the episodes that most resonated with them and with our listeners. Mike’s picks: Episode 30: Ship it. Just Ship It! Quit listening to the resistance. The resistance is that voice in the back of …
AI rewrites a memo: From foul-mouthed to corporate vanilla–is this a good thing?
Have you ever wanted to tell off a coworker? AI can help you … not get fired. A memo rewrite has gone viral–but is the rewrite really any better? “Karen from Accounting” is going to be replaced … but what are the human soft skills that AI can’t replace? And could AI be a tool to help you engage with …
Retail’s new approach: CX, Capital One and “Banking Reimagined”
The podcast–on location! We visited the Capital One Cafe in Cincinnati to learn about the bank’s innovative customer experience. It’s impressive–and it really works because of the people. To see the tour, check out our YouTube channel. Thanks to Jenna and Olivia for taking good care of us! Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here …
We can tell at a glance how well you are doing as a leader
Do your employees show commitment? … Or just compliance? Come for the important leadership topic, stay for the juicy automaker stories. Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or watch below. #workplace #management #leadership #employeeengagement
Four keys to succeed in your first job
Mike and Mark have loved ones joining the workforce. What does Gen Z need to hear to help them thrive in their first jobs? Mark suggests two things to do, and two things to be aware of. Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or watch below. #careers …
The coach’s forbidden word?
A short episode about a short word. This one word can be mostly stricken from your vocabulary if you are planning to coach. Questions? Comments? Ideas for future episodes? Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or watch below. #coaching #managers #leadershipdevelopment
AI: The Triumphs and Tragedies of Machine Learning
The problem with AI is It doesn’t do what I want it to do. It only does what I ask it to. See PizzaLater’s hilarious Pepperoni Hug Spot post here. (Correction: In the episode Mark said there was a creepy puppet music video by Peter Gabriel. It was actually Genesis, after Gabriel left the band. And then beat his old …
Wonder if your employees have ADHD? We have answers.
Mark was excited to make editing this episode the FIFTH item checked off his list today! Why is that important? Do your team members lack focus? Have great ideas but lack execution? In short, have you ever wondered if they have ADHD or ADD? Mike has figured out how to “externalize the motivation” and have “a physical embodiment of the …