A July 2021 survey found that 55 percent of working Americans are looking to change jobs. If you employ Americans … this podcast is for you. Mike and Mark share three key factors in retaining your workforce. We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify, Amazon or Apple … or …
Podcast 76: What does your brand promise?
The name of your organization–even your name–can raise or lower the value of anything connected to it. How do know if it’s valuable? And how do you increase that value? We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify or Apple … or view below.
Horn Sections Make Rock Better: Copacabana
It was only a matter of time before we featured disco. The video shows a younger Barry Manilow during a stage show. I saw him live in the early 2000s, and he was doing the same stuff–props and all–but with much better stage presence. Laugh at disco if you want; it won’t mind. As my prog-oriented dad always said, “Disco …
A book you need: “Coaching Amplified!”
I just finished reading a recently published book: “Coaching Amplified!” by Mike Marshall. I had a chance to see the unpublished manuscript and have been excited to share this with the world. (Yes, I know the author. No, he didn’t ask me to review it.) Here’s my 30-second review: If you manage people, you have a responsibility to help them …
Podcast 75: Anticipating desires: lessons from a Mexican resort
Well, somebody told Mark this story … Mike swears it wasn’t him. … But once upon a time in Mexico, a resort put on a customer experience master class for a family with young kids. (There’s a topless woman, but don’t let that throw you–we put it here to get attention.) We would love your questions and comments for …
Customer fits: What is the employee responsible for?
I, like you, have witnessed bad customer behavior during the pandemic. Just this week, I heard a 10-minute phone call where a customer threatened to bring a gun to my client’s establishment and perhaps some gang members. I, like you, have found myself saying, “I’m just going to control what I can control.” We can’t control rogue customers throwing fits. …
Horn Sections Make Rock Better: Gumboots
I’ve not only featured this artist before, but this very album. It’s just that good. In my youth, Dad would walk around quoting this one: “Hey señorita, that’s astute. Why don’t we get together and call ourselves an institute?”
Your Great Work
“We need tall kids up here on the table!” “OK, I’ll get more blocks from the other areas.” “Guys, be careful, it’s swaying!” The family of kids spearheading all this work building a tower were inspiring. Eldest brother was the brains of the operation, figuring out how to keep the tower growing. Sister (next oldest) rallied support and organized workers. …
Podcast 74: No more excuses! Lessons from Fiverr
When writing and publishing his first book, Mike discovered something through his use of Fiverr. And whatever you are trying to accomplish, the discovery will help you get things done, too. We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify or Apple … or view below.
Selling used cars: serious roadblocks, clever solutions
Automotive News periodically creates great videos showing how a dealership solved a problem. Even if you’re not in automotive, this is a good one. Like many dealerships, Chuck Anderson Ford is small, with new-vehicle inventory low and used-vehicle costs skyrocketing. Also like many stores, the dealership wrestles with buying a used car and getting it reconditioned by its Service staff …