If you and your team need to change, you’ll require a “significant emotional event.” Have you put yourselves in a position to “trip over the truth?” Resources mentioned in this episode: Andy Stanley’s interview with Horst Schulze (Ritz-Carlton) Why are your people here? (“building a cathedral”) We would love your questions and comments for future episodes: Email Mike and …
The dealer’s temptation as the EV market grows
Automotive friends: McKinsey & Company have just published an assessment of the US auto market’s readiness to sell and service electric vehicles. (They are probably right that the transition is inevitable and will happen faster than most of us realize. But: It didn’t take much for 2020’s EV sales to surge over the previous year. There were more offerings, and …
Your Great Work
“We need tall kids up here on the table!” “OK, I’ll get more blocks from the other areas.” “Guys, be careful, it’s swaying!” The family of kids spearheading all this work building a tower were inspiring. Eldest brother was the brains of the operation, figuring out how to keep the tower growing. Sister (next oldest) rallied support and organized workers. …
Podcast 74: No more excuses! Lessons from Fiverr
When writing and publishing his first book, Mike discovered something through his use of Fiverr. And whatever you are trying to accomplish, the discovery will help you get things done, too. We would love your questions and comments for future episodes: Email Mike and Mark. Listen here … subscribe on Spotify or Apple … or view below.
Revolutionary change for CX success
By now, most of us agree that CX, customer experience, is the differential for most businesses. If you sell a commodity product or service, it’s how you stand out, attract a tribe, etc. We agree on paper, at least. Execution of CX is a whole other matter. This article from BCG (Boston Consulting Group) is striking in its breadth: “CEOs …
How to prioritize employee retention strategies
Remember when companies were hellbent on getting foosball tables and other Fun Activities in order to keep employees motivated and employed? It was nice, but as employee retention strategies go, it was pretty weak. Some employees really believed this would help employee retention. But not a single employee stayed for games. (If they did, they might have been the wrong …
Should you take action–or take stock?
Taking action is a challenge. Sometimes, that’s because you can’t decide on which action to take. “I just know what I’m doing now ain’t working.” Other times, it’s because you know your actions are working … but you don’t like where it’s taking you. “Something’s gotta give.” There is help available for both situations. You’ll find it in the following …
What a black cemetery teaches us about self control
Plot twists ahead I read that this photo is one of a kind: the only surviving Civil War portrait of a black soldier with his family. As of 2010, it belongs in the Library of Congress archives. And, according to Rockcastle’s Mount Vernon Signal, the soldier has now been identified as Sergeant Samuel Smith, United States Colored Troops. The grave …
Another good reason to pause
“Beware the ides of March.” It’s when that notable executive, Julius Caesar, was assassinated. We’re past March 15. In fact, in a week, March will have one day left. Think about that. We’ve “just” come off a hard year, one many felt was an absolute slog of a marathon. And suddenly, we are 25-percent DONE with the year after that …
A sector that thrived in 2020
If there was one word I became sick of in 2020, it was “unprecedented.” It was a good way to hedge bets: Things can be unprecedentedly good or unprecedentedly bad. So I appreciated this article from automotive vendor Roadster sidestepping “unprecedented,” “good” and “bad,” going straight for the obvious: “crazy.” But dust is starting to settle in Crazy Town. The …